PRIVACY POLICY

WHAT IS THE PURPOSE OF THIS PRIVACY POLICY?

HGregoire, its subsidiaries, and affiliated entities (« HGregoire » or the « Company ») place great importance on the protection of personal information collected in the course of its activities, including information collected, used, disclosed, processed, and retained through the operation of its website (hereinafter referred to as the « Site »), the use of its online features, and its day-to-day business operations.

This privacy policy (hereinafter referred to as the « Policy ») aims to describe how HGregoire collects and processes your personal information and the practices it applies to ensure the protection of your personal information.

This Policy is established and aims to comply with the provisions of the Private Sector Privacy Act, as amended by L.Q. 2021, c.25.

WHO DOES THIS POLICY APPLY TO?

This Policy reflects HGregoire’s ongoing commitment to protecting the personal information of the following individuals:

HGregoire customers;
Visitors and users of its Site where personal information is collected;
Job applicants;
Any person who communicates with HGregoire;
Any person whose personal information is otherwise collected in the course of HGregoire’s activities.

For the purposes of this Policy, « Personal Information » refers to any information that relates to a natural person and allows them to be identified directly (e.g., name, first name, email address) or indirectly (information that, when combined with other information, enables identification).

THE NATURE OF PERSONNAL INFORMATION COLLECTED

HGregoire ensures that it collects only the personal information necessary for its activities. This may include:

Identification details such as your name, first name, email address, mailing address, phone number, social insurance number, or driver’s license;
Demographic information such as your interests, profession, education;
Financial information necessary for processing your orders and financing requests, such as your banking details, payment information, or salary;
Information necessary to optimize your experience on the Site, such as your IP address, device information, operating system, and browsing data.

HGrégoire ensures that the personal information it holds is up-to-date and accurate when used.

HOW YOUR PERSONAL INFORMATION IS COLLECTED

Directly from you

Most personal information collected by HGregoire is provided directly by you, particularly when you:

Place orders for its products and services;
Visit its stores (dealerships);
Browse its Site;
Submit an online application;
Make online requests (information, financing, vehicle evaluation, quotes);
Contact a service point via the « Contact Us » page on the Site;
Submit testimonials, comments, or complaints.

From third parties

HGregoire may also collect your personal information from third parties or authorized representatives with your consent or as permitted by law. These third parties may include:

Credit card issuers;
Financial partners;
Data analysis companies;
Companies conducting investigations into fraudulent or criminal activities.

Through cookies on the Site

When you access the HGregoire Site, cookies are placed on your computer’s hard drive. These cookies may collect personal information such as your IP address and are primarily intended to improve your browsing experience and the content of the Site.

In order to be able to better understand the usefulness of each of the cookies present on its Site, you will find below a complete list of online cookies:

Strictly necessary cookies : 10

current_ip

geolocale

user_city

user_country

user_ip

user_lat

user_lon

user_state

user_zipcode

utm_term

Ad cookies : 4

utm_campaign

utm_content

utm_medium

utm_source

Analytics cookies : 51

uid

APISID

HSID

rl_user_id

rl_trait

rl_session

rl_page_init_referring_domain

rl_page_init_referrer

rl_group_trait

rl_group_id

rl_anonymous_id

receive-cookie-deprecation

psb_abtest_pop

DBGTM

ARRAffinitySameSite

IDE

MSPTC

MUID

NID

SAPISID

SEARCH_SAMESITE

SID

SIDCC

SSID

__Secure-1PAPISID

__Secure-1PSID

__Secure-1PSIDCC

__Secure-3PAPISID

__Secure-3PSID

__Secure-3PSIDCC

__Secure-ENID

__T2CID__

__T2USER__

_fbp

_ga

_ga_1GLYZ0EMSR

_ga_W4RBYWF9L6

_ga_ZF1RHBWW9N

_gcl_au

_gid

_sp_id.508b

_sp_ses.508b

_tt_enable_cookie

_ttp

_uetsid

_uetvid

ajs_anonymous_id

ajs_user_id

ar_debug

cto_bundle

Other cookies : 2

DBBrowserID
FromDB

You can modify your cookie preferences by adjusting your browser settings. However, disabling functional cookies may lead to browsing issues (e.g., difficulties in registering, using services, or displaying content).

CONSENT

Before collecting, using and disclosing your personal information, HGregoire ensures that it obtains your consent in accordance with the applicable requirements, unless an exception is provided for in the law (for example, in the context of a penal or criminal prosecution). The purposes for which HGregoire collects your personal information are specified at the time of collection.

Here are some examples of purposes, but not limited to, for which HGregoire collects personal information:

Respond to requests regarding the products and services offered.
Confirm your identity and verify that your personal information is accurate and update it, if necessary;
Assess your needs and present you with offers that correspond to them;
Create and manage your customer file and your contracts including the financial products and services relating to the purchase or lease of a vehicle that you would make with us, as well as requests for after-sales services;
Manage the registration of vehicles and their delivery;
Validate your satisfaction, ensure and improve the quality of our products and services, in particular through surveys;
Communicate with you, answer your questions, requests or deal with your dissatisfaction;
Personalize and adapt the browsing experience on the Site;
Evaluate a file as part of an application for a position identified in the « Careers » section of the Site.
Analyze your data and generate statistics and reports;
Send targeted advertisements, promotional offers and contests based on the products and services to which you have subscribed or that interest you;
Invite you to private sales events;
Manage and optimize its Site;
Provide access to features of its Site;
Detect and prevent fraud or any other illicit activity;
Meet its legal and regulatory requirements.

You can request more details on these uses at any time by contacting the Privacy Officer.

ACCESS AND COMMUNICATION

HGregoire ensures that personal information it holds is accessible only to employees or representatives of HGregoire who need access to it as part of their duties. All personal information stored on HGregoire’s servers is secured and accessible only to employees with the necessary authorization, following the principle of least privilege.

HGregoire may share your personal information with third parties, business partners, suppliers, government authorities, and others as part of its activities and to achieve the purposes stated in this Policy. These third parties include:

HGregoire’s subsidiaries and affiliated entities;
Financial institutions;
Credit rating agencies and auto insurers;
Automotive manufacturers;
Digital solution service providers;
Marketing or advertising service providers;
Data hosting, server, and system service providers;
Regulatory bodies or supervisory authorities, such as the Commission d’accès à l’information;
Any other person authorized by law to obtain such information.

Third parties receiving your personal information contractually agree to comply with HGregoire’s personal data protection policy, as well as applicable laws and regulations regarding personal data protection. They must also implement security measures to safeguard your personal information.

HGregoire commits not to sell, transfer, or rent your personal information to third parties, except in the following cases:

When required by law;
When necessary for legal proceedings;
When needed to prove or protect legal rights;
When required to achieve the purposes listed in this Policy;
As part of a business transaction, to potential buyers of the company.

RETENTION AND DESTRUCTION

HGregoire retains your personal information for as long as necessary for the purposes for which it was collected and in accordance with applicable retention periods.

When your personal information is no longer needed for the purposes for which it was collected, HGregoire will destroy or anonymize it through a process ensuring its confidentiality.

Your personal information is generally stored in Quebec. However, it may be shared, processed, and stored outside of Quebec. In such cases, HGregoire will first assess the privacy laws and practices in the relevant jurisdictions and implement necessary security measures to ensure adequate protection of your personal information.

SECURITY

HGregoire applies security measures proportional to the sensitivity of the personal information it holds, the purpose of its use, its quantity, distribution, and format. These security measures aim to protect your personal information from loss, theft, unauthorized access, use, or disclosure.

Security measures implemented by HGregoire include:

Administrative measures, such as training employees on security protocols for personal information protection and restricting access to authorized personnel only;
Physical measures, such as restricted access to HGregoire premises, locked IT offices with electronic keys, and disabling USB access on user computers;
Technical measures, such as password protection, firewalls, secure password transmission via encrypted links, requiring intranet access for company printers, no external access without VPN and manager authorization, no access to company PCs without an authenticated user account and password, as well as encryption technologies.

While HGregoire implements security measures to adequately protect your personal information and reduce potential risks, it cannot guarantee that your information will not be subject to a breach (e.g., theft, unauthorized access, use, or disclosure). If you suspect that your personal information has been compromised (e.g., if you believe your account with HGregoire has been compromised), please contact the Privacy Officer immediately.

YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

HGregoire respects the rights granted to you by law regarding your personal information and has implemented procedures to uphold these rights.

Access and rectification

You have the right to access the personal information held by HGregoire concerning you, verify its accuracy, and request modifications if necessary, subject to legal exceptions.

Information and complaints

You also have the right to request information about how your personal information is processed (e.g., usage, categories of third parties to whom it is disclosed, applicable retention periods, etc.) and to file complaints if these processes do not comply with the principles outlined in this Notice and applicable privacy laws and regulations.

Any request for access, rectification, information, or any complaint regarding your personal information must be submitted in writing to the Privacy Officer at the contact details provided below.

HGregoire commits to responding to such requests within thirty (30) days from the date of receipt.

Withdrawal of consent

You may withdraw your consent for HGregoire to use your personal information for purposes that are not essential to the management and administration of your products and services.

Generally, it will not be possible to withdraw your consent for the use of your personal information for managing and administering its products and services without terminating your business relationship with HGregoire.

Any request to withdraw consent must be sent to the Privacy Officer at the following email address: confidentialite@hgregoire.com

Privacy officer contact information

The Privacy Officer is responsible for ensuring the protection of your personal information. Their contact details are as follows:

Privacy Officer
Email: confidentialite@hgregoire.com

Can this Policy be modified? How can I stay updated?

HGregoire reserves the right to modify this Policy at any time. You can always review the applicable Policy on this website. The date of the last update is indicated at the bottom of this page.